What is up, you may have asked? Did a vacation suddenly loom that was unexpected? Did a horrible tragedy occur that has kept him from writing? Or has he merely become a bit lazy?
None of the above, I am afraid. I – and we – are victims of a combination of
corporate systems and bad customer service.
With the advent of our move we had a simple request: keep our current number, the one we have had
for four years. What has transpired is a
farce in which over the course of three weeks we have had three phone numbers,
two rounds of internet access, reaching to the point that we currently have no
phone number and no internet access. We
are “assured” that we can get access – and possibly phone at this point – on
September 10th, almost one month after we moved.
This is a failure of epic proportions.
By our count, the Ravishing Mrs. TB has spent approximately
10 hours on the phone over the last two weeks trying to get the situation
worked out. We have spoken to at least 7
different individuals – all nice in their own way and trying to be helpful, but
unable to actually help us resolve our problems. A victim of corporate processes, we are
informed that “It takes a week to get anything done.”
What a shame for them.
It is inconvenient for us of course – but they have pushed
us into action as a less inconveniencing incident might not of. For the first time we are seriously looking
at “Do we need a home phone? Can we get
by on cells alone? And what other
options do we have for internet?” And
now we are motivated enough to be willing to do something – motivated to the
point that options which had previous only been interesting discussion items
are now active considerations.
The price of inaction is sometimes not just opportunity
lost. It can sometimes be the very
undercutting of your business model – or your life.
No comments:
Post a Comment
Comments are welcome (and necessary, for good conversation). If you could take the time to be kind and not practice profanity, it would be appreciated. Thanks for posting!