tag:blogger.com,1999:blog-14404262.post6916110686151958370..comments2024-03-28T06:46:43.541-07:00Comments on The Forty-Five: The Telltale CoffeeToirdhealbheach Beucailhttp://www.blogger.com/profile/14872794169534403463noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-14404262.post-63179156149107047302009-12-11T17:53:51.595-08:002009-12-11T17:53:51.595-08:00It's not the inability to brew the coffee, it&...It's not the inability to brew the coffee, it's the will to do it. That's someone else's job - you know, the person lower on the totem pole.<br /><br />Oddly enough Otis, the reality is you hear a great deal about all customers nowadays in non-sales industries, both internal and external. The problem is many people don't see internal customers as relevant as external customers. I think it has something to do with the fact that an external customer is a single unit, while internal customers are often viewed in terms of the corporate hierarchy.Toirdhealbheach Beucailhttps://www.blogger.com/profile/14872794169534403463noreply@blogger.comtag:blogger.com,1999:blog-14404262.post-24750247452557261662009-12-11T08:21:23.726-08:002009-12-11T08:21:23.726-08:00This is so true! I work with chemists for goodnes...This is so true! I work with chemists for goodness sake - I can't understand out why they won't/can't figure out how to brew a pot of coffee with instructions staring them in the face!songbirdhttps://www.blogger.com/profile/12033116857868041012noreply@blogger.comtag:blogger.com,1999:blog-14404262.post-68953430750873680582009-12-11T06:46:39.318-08:002009-12-11T06:46:39.318-08:00This is indicative of the fact that most employees...This is indicative of the fact that most employees don't view their co-workers as internal customers. Being in sales we have both external and internal customers. So many times the relationships with our internal customers and how we get along with them are often times just as and sometimes more important than our external or "real" customers.Otishttps://www.blogger.com/profile/14075115436954655107noreply@blogger.com